What is remedyforce self-service?
In the Winter 17 (20.17. 01) release of BMC Remedyforce, Self Service 3.0, a modern and more intuitive UI is generally available. Self Service 3.0 empowers clients to quickly find the information they need. It enables you to increase self-service adoption, and reduce support costs.
What is self-service portal?
A self-service portal is a website that offers information and resources to help users find answers and resolve their issues. The job of any self-service portal is to help users address common needs efficiently and without outside help.
What does BMC Software Do?
BMC Software specializes in software designed to enable an autonomous digital enterprise, developing products used for multiple functions including automation, service management, DevOps, workflow orchestration, AIOps, and security.
What is remedyforce tool?
BMC Helix Remedyforce is comprehensive IT service management that easily scales and adapts to the needs of mid-size companies. Built on Salesforce cloud, it allows you to seamlessly combine IT operations management (ITOM) and cognitive capabilities to ensure the business is efficient, compliant, and secure.
What is self-service account?
The Self-Service account tells you everything you need to know about the progress of your offer, including finding out about College membership. It is also where you can provide documents to meet your offer conditions.
Who works on the basis of self-service?
Super Market is a large retail organization which mainly sells wide variety of food and grocery items on th e basis of ‘self-service’.
Is BMC Software SaaS?
Executive Summary. BMC Software Inc. (BMC) used the AWS SaaS Factory Program to help develop a software-as-a-service (SaaS) version of one of its signature products.
Who uses BMC Remedy?
Companies using BMC Remedy ITSM Suite for IT Service Management include: Exxon Mobil Corporation, a United States based Oil, Gas and Chemicals organisation with 72000 employees and revenues of $181.50 billions, Ford Motor Company, a United States based Automotive organisation with 182000 employees and revenues of …
What is the difference between BMC helix and BMC Remedy?
Many of BMC’s offerings are customizable and fit to the size and scope of your business. Whereas BMC Helix Remedyforce is better for mid-size companies, the BMC Helix umbrella also offers on-site and hybrid options that may work for smaller companies.
Is RemedyForce owned by Salesforce?
Salesforce.com and BMC Software Transform IT Management with Launch of RemedyForce. SAN FRANCISCO – Dreamforce 2010 – Dec. RemedyForce is the next phase of a strategic alliance between the two companies to develop, market, and sell cloud-based IT management.
What is the self-service app?
The Self-Service App allows you to download apps that are assigned to your child’s grade level IF they are not already on the iPad’s home screen. It should only be used if your child’s teacher would like you to use a specific digital tool.
What is self-service method?
Self-service is an approach where users access resources to find solutions on their own without requiring assistance from a service representative.
How does BMC Remedy IT service management integrate with self service portal?
If integration with BMC Remedy IT Service Management is configured and is activated, an incident is created when the self-service users requests to chat with a live agent. The incident can be tracked from the Open Items tab in the Self Service Portal.
Why choose a self-service portal for your business?
BMC’s self-service portal software helps businesses be successful by providing intuitive mobile and social capabilities, allowing consumers to quickly solve routine technical problems, eliminate frustrating forms, and crowdsource proven solutions.
How to use BMC Remedy Action Request system (BMC Remedy AR)?
Register users in BMC Remedy Action Request System (BMC Remedy AR System), and provide them with a valid logon ID and password. Communicate the URL to self-service users. From the BMC MyIT Administration Console, configure Virtual Agent Chat. Set up a link from BMC Service Request Management. Configure language options and translation.
What is the system administrator’s role in the self service portal?
The system administrator configures access to the Self Service Portal and configures functionality of the portal by performing the following tasks: Register users in BMC Remedy Action Request System (BMC Remedy AR System), and provide them with a valid logon ID and password. Communicate the URL to self-service users.