How can I be a good customer service representative?
1. Strengthen your customer service skillsEmpathy, patience and consistency. Some customers will be irate. Adaptability. Every customer is different, and some may even seem to change week-to-week. Clear communication. Ensure you convey to customers exactly what you mean. Work ethic. Knowledge. Thick skin.
Who is a good customer service representative?
3. Clear Communication Skills. A call center customer service rep’s most important skill is to effectively communicate. Communicating well means both understanding what the caller is trying to get across and then responding in a way that makes sense to the caller.
What is the most difficult customer service situation?
1.An Upset Customer Almost every company –no matter how excellent their products and services, will have to deal with an upset customer at some point. Even Disney, host to over 135 million customers at its parks each year, has dealt with its share of angry customers.