How do I contact AirAsia customer service?
Feel free to reach out to us at [email protected] for any questions or problems regarding a product.
How do I check my AirAsia refund?
Checking the status of your request
- From AVA’s main menu, click on “Flights”.
- Select “Refund/Check Case Status”.
- Select “Check Case Status”.
- Select “Case Number”.
Can I get refund from AirAsia Philippines?
Note: Guests who did not board their flight departing from Manila, Philippines can request for an International Passenger Service Charge refund, within one (1) year from the booking date. Refund fee will be exempted.
Where can I call AirAsia?
+63286727886
For an instant response 24 hours a day and urgent assistance, please Chat with AVA….Information.
| Philippines | Japan |
|---|---|
| AirAsia & Philippines AirAsia (Voicemail Service) | AirAsia & AirAsia X flights (Voicemail service) |
| +63286727886 (currently unavailable) | +81335277898 |
| 24 hours Monday to Sunday | 24 hours Monday to Sunday |
Can we refund AirAsia?
You have the option of an AirAsia Credit Account or back to the original mode of payment. On the contrary, refund back to the Original Payment Mode is subject to a refund fee (per guest per sector) as stated in our Fees and Charges . Other services purchased together with the flight would not be refunded.
Can AirAsia tickets be refunded?
Can I get refund if flight is Cancelled?
The answer is yes. You can get money back from airlines in case your flight gets cancelled regardless of the reason. an airline must offer you a full flight refund for all flights within the same booking. an airline must find you a replacement flight so you can reach your final destination.
How do I check my AirAsia case status?
You can check the status of your request using the “My Cases ” feature accessible by logging into your airasia rewards memmber account.
How do I check in with AirAsia?
The system is available for all passengers with a confirmed ticket. They can check in either through the official website or by using the airline company’s app. The AirAsia flight web check in opens up 14 days prior to the departure date and closes 60 minutes prior to the flight’s departure.
How do I cancel or modify my AirAsia ticket?
Passengers can cancel or modify their ticket bookings, either from the official website of AirAsia or by calling on the numbers- 080-46662222, 080-67662222. AirAsia Web Check in FAQs 1. What are the mandatory identification documents that children below 12 years need to carry while travelling?
Is my life insured on AirAsia Skybus?
Your life is insured even when you’re on the road. Tune Protect Travel Skybus provides coverage exclusively for your Skybus trips to and from the airport. Note: Only applicable for customers who purchase Skybus tickets online via AirAsia.com.
What is AirAsia?
Web Check-in AirAsia is a Malaysia based company, formed out of Tune Air in 2002, led by CEO Tony Fernandes. The company provides low-cost domestic and international flights, connecting major airports of India and the world. Recently, Tata Group has expanded its stake in Air Asia India, which is a joint venture that started in 2014.