How do I report a faulty landline to BT?
Text PHONE to 61998 (charge may apply at your standard rate).
- We’ll run tests on your connection to find out what’s going on.
- If you need an engineer, we’ll text you in 15 minutes to book a slot.
- If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue.
How do I report a fault on a landline?
Opt to call the customer service line on your phone bill using an online calling service or another person’s phone in order to report directly that your phone line is fault. Request a service order so that they will be sure to respond to your service call promptly. Check your phone after the service call.
Can I report a fault on someone elses line?
Yes you can but we recommend the person reporting the fault to be at the premises where the faulty line is allocated. If it is not possible to be on the premises please make sure when you report a fault on someone else’s line that you have that person’s phone number to hand.
What is the BT line test number?
You just dial test line number, 0800 800628*, choose the Helpdesk option (Option 3) and then choose the Classic and GSM option (Option 1) and then choose Line Test Option (Option 1) Follow the interactive menu using your keypad to enter the responses.
How do I stop my landline from crackling?
Static or crackling noise on your phone line
- Try plugging the phone into a different jack. (
- Try a different phone cable or curly cord.
- If the phone is connected to a splitter or filter, remove the splitter and connect the phone directly into the phone jack or try using a different filter.
What causes interference on a landline phone?
The main reason for a noisy phone line is electrical interference from transformers, power cables and TV transmitters. Other possible reasons include the weather, faulty wiring and technical issues in the main line operated by your service provider.
Who owns the phone lines to my house?
The phone company
The phone company owns and maintains the telephone lines (wires) that bring phone service to your house. The lines usually connect to the house at a gray plastic box mounted to an outside wall. Inside the box, the connections may split into two parts, the utility (phone company) side, and the customer side.
Does BT own all the phone lines?
Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. Essentially Openreach owns the entire UK phone and broadband network – and those 32,000 employees are very busy, making around 9.5 million visits to homes and businesses a year; 25,000 per day.
How do I report a fault with BT TV?
Text HELP followed by your landline number to 61998. Text PHONE followed by your landline number to 61998 (charge may apply at your standard rate). Report your BT TV fault by phone or speak to an advisor online.
How do I contact BT customer service?
The quickest and easiest way to contact us Monday – Friday 08:00 – 18:00 By phone0800 800154 Available 24/7 Free from UK landlines. Mobile costs may vary. Help categories Broadband & internet Phone line & services Office phones & systems Mobile services Email, security & hosting Billing Consumer help Contact Contact BT Business Complaints
How do I report a fault without calling?
Report a fault online without calling us, and you may even be able to fix it yourself. You can also use your smart phone to report a fault online. Choose from: Report a broadband problem. Report a BT line fault. Report an email problem. It’s simple to use:
What can I do with BT?
Broadband & internet Phone line & services Office phones & systems Email, computing & hosting Mobile services Billing Get in touch Contact BT Business Moving premises Close an account Tools Self-service with ‘My account’ My account Billing & payments Pay bill Report or track a fault Track an order