What skills you need to be a receptionist?

What skills you need to be a receptionist?

Here are examples of the soft and hard skills receptionists typically have:Written and verbal communication skills.Customer service.Multitasking and prioritizing.Dependability.Familiarity with Microsoft Office.Problem-solving.Ability to work under pressure.Attention to detail.

How can I communicate better on the phone?

10 tips for effective communication on the telephonePrepare for the call. Be clear about what you want to achieve. Remember the other person has no non-verbal cues. Think about your tone of voice. Make sure you listen carefully. Speak clearly and be succinct. If you don’t understand something, ask. Don’t be tempted to do other things at the same time.

How do you make an official call?

To help you make the most effective business call possible, following a few basic steps can be of help.Prepare. Take a moment to prepare before you pick up the phone. Identify Yourself. Always identify yourself to the party that answers the phone. Identify Purpose. Take Time to Listen. Review Call.

What are the two things we must do while talking on the telephone?

Picking up the phone right away might leave you flustered.Immediately introduce yourself. Speak clearly. Only use speakerphone when necessary. Actively listen, and take notes. Use proper language. Remain cheerful. Ask before putting someone on hold or transferring a call. Be honest if you don’t know the answer.

Who is supposed to say hello first on the phone?

Thomas Edison

What is the real meaning of Hello?

Hello might be derived from hullo, which the American Merriam-Webster dictionary describes as a “chiefly British variant of hello”, and which was originally used as an exclamation to call attention, an expression of surprise, or a greeting. The word hullo is still in use, with the meaning hello.

How do you say hello on the phone?

Introduce yourself by name when you call someone else. If they answer with a “hello?” always start by saying who you are, even if they are a close friend or family member. They might not have caller ID, or they might not have your number saved. Try saying, “Hey Mike, it’s Ruby calling.”

Should you say your name when answering the phone?

Announce your name when picking up the phone. When answering your phone, use a proper greeting and announce your full name, says Pachter. Using your first name alone can sound too informal for every professional call and using only your last name can sound too abrupt.

What is the most professional way to answer the phone?

The Best Way To Answer A PhoneAnswer before the third ring. You don’t want to leave callers waiting.Wait until you have the phone next to your face to start talking. Introduce the business and yourself when you pick up the phone. Be appropriately formal. If the call isn’t for you, transfer it to the right person. Smile when you speak.